RT info:eu-repo/semantics/bachelorThesis
T1 Desarrollo de un de sistema de servicio al cliente con Microsoft Dynamics Customer Service integrándolo con servicios cognitivos de Azure reconocimiento de intención y análisis de voz y texto
A1 Cardona Arévalo, Álvaro
A2 Universidad de Valladolid. Escuela de Ingeniería Informática de Valladolid
K1 Azure
K1 Cognitive
K1 Services
AB “The customer is always right”. This motto is of great importance today. Customer satisfaction is a priority for most companies. This is why good customer service is critical to success.This project has been carried out in order to improve customer service.This document presents the development of a customer service system with integrated Microsoft Azure cognitive services for the Microsoft Dynamics 365 cloud platform. The implemented solution offers text analysis and acknowledgement of intent, aimed at improving incidenthandling and achieving higher customer satisfaction.
YR 2021
FD 2021
LK https://uvadoc.uva.es/handle/10324/47129
UL https://uvadoc.uva.es/handle/10324/47129
LA spa
DS UVaDOC
RD 02-may-2024