TY - JOUR AU - Antón Martín, María del Carmen AU - Camarero Izquierdo, María Carmen AU - Lashkova, Margarita PY - 2019 UR - http://uvadoc.uva.es/handle/10324/39057 AB - Purpose. The objective of this work is to examine the dual effect of sensory experiences on customer behaviour in the context of retailing. Based on the theoretical framework of the optimal stimulation level theory, the authors propose that sensory... LA - eng PB - Emerald KW - Consumidores - Conducta KW - Marketing - Investigación KW - Fidelización KW - Experiencia sensorial KW - Exploración diversificada TI - Dual effect of sensory experience: engagement versus diversive exploration ER -