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    Por favor, use este identificador para citar o enlazar este ítem:https://uvadoc.uva.es/handle/10324/52249

    Título
    Data envelopment analysis efficiency in the public sector using provider and customer opinion: An application to the Spanish health system
    Autor
    Tapia García, Jesús AlbertoAutoridad UVA Orcid
    Salvador González, BonifacioAutoridad UVA Orcid
    Año del Documento
    2022
    Editorial
    Springer
    Descripción
    Producción Científica
    Documento Fuente
    Health Care Management Science, 2022.
    Abstract
    Measuring the relative efficiency of a finite fixed set of service-producing units (hospitals, state services, libraries, banks,...) is an important purpose of Data Envelopment Analysis (DEA). We illustrate an innovative way to measure this efficiency using stochastic indexes of the quality from these services. The indexes obtained from the opinion-satisfaction of the customers are estimators, from the statistical view point, of the quality of the service received (outputs); while, the quality of the offered service is estimated with opinion-satisfaction indexes of service providers (inputs). The estimation of these indicators is only possible by asking a customer and provider sample, in each service, through surveys. The technical efficiency score, obtained using the classic DEA models and estimated quality indicators, is an estimator of the unknown population efficiency that would be obtained if in each one of the services, interviews from all their customers and all their providers were available. With the object of achieving the best precision in the estimate, we propose results to determine the sample size of customers and providers needed so that with their answers can achieve a fixed accuracy in the estimation of the population efficiency of these service-producing units through the use of a novel one bootstrap confidence interval. Using this bootstrap methodology and quality opinion indexes obtained from two surveys, one of doctors and another of patients, we analyze the efficiency in the health care system of Spain.
    Materias Unesco
    12 Matemáticas
    Palabras Clave
    Data envelopment analysis
    Public sector
    Bootstrap
    ISSN
    1386-9620
    Revisión por pares
    SI
    DOI
    10.1007/s10729-021-09589-7
    Patrocinador
    Publicación en abierto financiada por el Consorcio de Bibliotecas Universitarias de Castilla y León (BUCLE), con cargo al Programa Operativo 2014ES16RFOP009 FEDER 2014-2020 DE CASTILLA Y LEÓN, Actuación:20007-CL - Apoyo Consorcio BUCLE
    Version del Editor
    https://link.springer.com/article/10.1007/s10729-021-09589-7
    Propietario de los Derechos
    © 2022 The Authors
    Idioma
    eng
    URI
    https://uvadoc.uva.es/handle/10324/52249
    Tipo de versión
    info:eu-repo/semantics/publishedVersion
    Derechos
    openAccess
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    • DEP24 - Artículos de revista [77]
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