RT info:eu-repo/semantics/article T1 Chatbot, as Educational and Inclusive Tool for People with Intellectual Disabilities A1 Mateos Sánchez, Montserrat A1 Casado Melo, Amparo A1 Sánchez Blanco, Laura A1 Fermoso García, Ana María K1 Educación especial K1 Educación inclusiva K1 Programa informático didáctico K1 Tecnología de la información K1 chatbot K1 mobile application K1 social abilities K1 inclusive education K1 intellectual disabilities K1 educational innovation K1 COVID-19 K1 5801 Teoría y Métodos Educativos K1 1203.04 Inteligencia Artificial K1 6104.02 Métodos Educativos AB In the current health crisis due to COVID-19, people with intellectual disabilities have especially suffered. The development of their social abilities has been restricted, first with the lockdown and then with the current limitation of social life. They have lost some of these abilities or are having difficulty practicing them. CapacitaBOT, our use case, is a mobile application based on a chatbot, which allows people with intellectual disabilities to work and train their social skills. A chatbot is a software tool that allows to maintain a conversation in automatic way between the user and the machine, the mobile application. CapacitaBOT can be considered by its features, an educational ICT tool that introduces innovation, inclusion and quality in order to be integrated into education for people with intellectual disabilities. The tool trains these people for real-life situations and can also be considered a resource that allows the application of active methodologies since it makes easy the learning of social skills. In addition, all the contributions of the tool are aligned with the objectives of sustainable development because it is a tool that facilities the accessibility of people with disabilities, who more than ever have been affected by social isolation caused by the COVID-19 crisis. PB MDPI SN 2071-1050 YR 2022 FD 2022 LK https://uvadoc.uva.es/handle/10324/63861 UL https://uvadoc.uva.es/handle/10324/63861 LA eng NO Sustainability, 14 (3), 1520. NO Producción Científica DS UVaDOC RD 11-mar-2026