RT info:eu-repo/semantics/article
T1 Knowledge Management and Sustainable Balanced Scorecard: Practical Application to a Service SME
A1 Ferber Pineyrua, Diego G.
A1 Redondo Castán, Alfonso
A1 Pascual Ruano, José Antonio
A1 Gento Municio, Ángel Manuel
K1 Corporate Social Responsibility (CSR)
K1 Knowledge Management (KM)
K1 Balanced Scorecard (BSC)
AB Many works highlight the importance and added value of Corporate Social Responsibility (CSR) in companies, as well as the role of Knowledge Management (KM) for their revitalization, but even more important is to ensure that all efforts and resources are aligned with the organization’s strategic objectives (Balanced Scorecard, BSC). The aim of this work is to integrate BSC, CSR and KM based on the results of two previous researches: one on BSC–CSR and the other on KM, both of a projective nature (description-action-contrast). The research carried out has made it possible to identify 45 KM indicators, 102 CSR indicators and their corresponding correlations with the strategic objectives and perspectives of the BSC. In addition, an Excel tool was designed and developed for SMEs that is customizable, intuitive and useful for decision-making, which allowed us to contrast the obtained results.
PB Multidisciplinary Digital Publishing Institute
YR 2021
FD 2021
LK https://uvadoc.uva.es/handle/10324/65259
UL https://uvadoc.uva.es/handle/10324/65259
LA eng
NO Sustainability, 2021, vol. 13, no 13, p. 7118.
NO Producción Científica
DS UVaDOC
RD 14-oct-2024