RT info:eu-repo/semantics/article
T1 Assessing the dynamic performance of water companies through the lens of service quality
A1 Sala Garrido, Ramón
A1 Mocholi Arce, Manuel
A1 Molinos Senante, María
A1 Maziotis, Alexandros
K1 Cross-efficiency
K1 Productivity
K1 Undesirable outputs
K1 Environmental variables
K1 Water utilities
K1 Data envelopment analysis
AB The measurement of performance within the water industry holds significant importance for policymakers, as it can help guide decision-making for future development and management initiatives. In this study, we apply data envelopment analysis (DEA) cross-efficiency techniques to evaluate the productivity change of the Chilean water industry during the years 2010–2018. Water leakage and unplanned interruptions are included in the analysis as quality of service variables. Moreover, we use cluster analysis and regression techniques to better understand what drives productivity change of water companies. The results indicate that the Chilean water industry is characterized by considerable high levels of inefficiency and low levels of productivity change. This is due to the existence of technical regress whereas gains in efficiency were small. Concessionary water companies were found to be more productive than full private and public water companies. Best and worst performers need to make efforts to reduce production costs and improve service quality. Other factors such as customer density and ownership type statistically affect productivity.
PB Springer
YR 2023
FD 2023
LK https://uvadoc.uva.es/handle/10324/72602
UL https://uvadoc.uva.es/handle/10324/72602
LA eng
NO Environmental Science and Pollution Research, 2023, vol. 30, n. 57, p. 121077-121089
NO Producción Científica
DS UVaDOC
RD 23-dic-2024