RT info:eu-repo/semantics/article T1 Identifying The Innovation Capabilities Of Information And Communication Technologies Companies in the Context of an Emerging Country A1 García Pineda, Vanessa A1 Macías Urrego, Jackeline Andrea A2 Ediciones Universidad de Valladolid K1 Sociología AB In recent years, the rapidly changing landscape of society and the economy has compelled organizations to adapt and innovate. Information and communication technologies (ICTs) have seen significant advancements in hardware and software. However, many companies within the ICT sector often overlook the need to infuse innovation into areas beyond ICT development and infrastructure. This study evaluates the innovation capabilities of medium-sized enterprises providing Information Technology Service Management (ITSM) in Medellín, Colombia. Utilizing a structural equation model, the study examined causal variables related to competitiveness and innovation capacity. Of the 42 variables considered, seven, including corporate branding evaluation, sustainable development, and improvisation capability, showed results below the normal threshold. The ICT sector, focused on the development and provision of technological and Industry 4.0-related services, continuously evolves. This model contributes to assessing and achieving that objective. SN 1989-8487 YR 2025 FD 2025 LK https://uvadoc.uva.es/handle/10324/73310 UL https://uvadoc.uva.es/handle/10324/73310 LA eng NO Sociología y tecnociencia; Vol. 15 No. 1 (2025): Miscellany pags. 16-38 DS UVaDOC RD 22-ene-2025