In blended learning scenarios, evidence needs to be gathered from digital and physical spaces to obtain a more complete view of the teaching and learning processes. However, these scenarios are highly heterogeneous, and the varying data sources available in each particular context can condition the accuracy, relevance, interpretability and actionability of the Learning Analytics (LA) solutions, affecting also the user’s sense of agency and trust in such solutions. To aid stakeholders in making use of learning analytics, we propose a process to involve teachers in customizing multimodal LA (MMLA) solutions, adapting them to their particular blended
learning situation (e.g., identifying relevant data sources and metrics). Since measuring the added value of adopting an LA solution is not straightforward, we also propose a concrete method for doing so. The results obtained from two case studies in authentic, blended computer-supported collaborative learning settings show an improvement in the sensitivity and F1 scores of the customized MMLA solution. Aside from these quantitative improvements, participant teachers reported both an increment in the effort involved, but also increased relevance, understanding and actionability of the results.
