Delving into instructor‐led feedback interventions informed by learning analytics in massive open online courses

Abstract

Background:Providing feedback in massive open online courses (MOOCs) is chal-lenging due to the massiveness and heterogeneity of learners' population. Learninganalytics (LA) solutions aim at scaling up feedback interventions and supportinginstructors in this endeavour.Paper Objectives:This paper focuses on instructor-led feedback mediated by LAtools in MOOCs. Our goal is to answer how, to what extent data-driven feedback isprovided to learners, and what its impact is.Methods:We conducted a systematic literature review on the state-of-the-art LA-informed instructor-led feedback in MOOCs. From a pool of 227 publications, weselected 38 articles that address the topic of LA-informed feedback in MOOCs medi-ated by instructors. We applied etic content analysis to the collected data.Results and Conclusions:The results revealed a lack of empirical studies exploring LA todeliver feedback, and limited attention on pedagogy to inform feedback practices. Our find-ings suggest the need for systematization and evaluation of feedback. Additionally, there isa need for conceptual tools to guide instructors' in the design of LA-based feedback.Takeaways:We point out the need for systematization and evaluation of feedback. Weenvision that this research can support the design of LA-based feedback, thus contribut-ing to bridge the gap between pedagogy and data-driven practice in MOOCs.